How technology is transforming the workforce!

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  • HOW TECHNOLOGY IS TRANSFORMING THE WORKFORCE! By Raghav Poojary Head of HR Technology and Process Automation FirstMeridian Business Services
  • Presenter Profile – Raghav Poojary Head of HR Technology and Process Automation FirstMeridian Business Services Specializations HR Technology & Process Automation | Tech Transformation Consulting | Tech Enabled RPO & Managed Service Programs 2 Summary Subject matter expert with more than 17 years of experience in setting up and operating HR Tech CoE within the people business covering RPO, HR Consulting and Staffing Business Operations. Had worked with companies like Merit Trac, Skill Assure, CareerNet, Adecco, PeopleStrong and Quess Corp in the past. Linked-in Profile https://www.linkedin.com/in/raghavpoojary/ Website http://www.raghavpoojary.com/ 5 MAY 2020How Technology is Transforming the Workforce
  • 5 Trends Shaping the Future of Work! 35 MAY 2020How Technology is Transforming the Workforce
  • Global Mobile Workforce by 2022 42.5% By 2022, 1.87 billion people will be mobile employees, comprising 42.5% of the total global workforce [Source: Strategy Analytics] Work from anywhere Stay connected with people and information anytime, anywhere, on any device Hire the best talent regardless of location Onboard top candidates who aren’t willing to relocate Business hours are when you are most productive Open-ended schedule offering flexibility in work timings Mobility – Key Impact Areas 4 Impact! The way we manage people and projects will change – project management methods will emerge as must have skills and also increase in demand for collaboration tools. 5 MAY 2020How Technology is Transforming the Workforce
  • Key Technologies Changing the Way We Work Big Data Blockchain AI/ML/NLP Robotic Process Automation Collaboration Platforms Cloud Computing Edge Computing Internet of Things VR/AR Cybersecurity 55 MAY 2020How Technology is Transforming the Workforce
  • “In the future of work, Technology is the Central Nervous System of the organization that enables everything to function.” 65 MAY 2020How Technology is Transforming the Workforce
  • A QUICK DIVE INTO THE RECRUITMENT & HR INDUSTRY 75 MAY 2020How Technology is Transforming the Workforce
  • The Recruitment Industry in India 85 MAY 2020How Technology is Transforming the Workforce
  • Recruitment Industry TYPES OF SERVICES • Temp Staffing • Permanent Recruitment • Recruitment Process Outsourcing (RPO) • Professional Staffing • SOW-Based or Project Hiring • Managed Services • Master Services Provider • HR Tech Recruitment Industry TOP TECH TRENDS • An Applicant Tracking System (ATS) to Automate End-to-End Recruitment • Mobile-Friendly Career Sites and Digital Onboarding Apps to Attract Millennials & Gen Z • AI & Machine Learning to Automate Sourcing • Analytics and Algorithms to Digitize Recruitment Practices • Chatbots with Natural Language Processing (for Improved Candidate Experience) Recruitment Industry KEY FOCUS AREAS • Candidate Supply Chain • Candidate Experience • Speed & Quality of Hire • Service Automation • Recruitment Team Productivity • Employee Engagement • Employee Benefits • Client Servicing • Compliance • Vendor Management 95 MAY 2020How Technology is Transforming the Workforce
  • TRANSACTION TO TRANSFORMATION DIGITIZING END-TO-END HR & RECRUITMENT PROCESSES 5 MAY 2020 10How Technology is Transforming the Workforce
  • Process Mapping of Staffing Operations Process Sales & Marketing Contracts Demand Mgmt. Sourcing/ Processing Offer/ Onboarding Operations/ Resource Mgmt. Payroll & Billing Compliance People Sales Team Legal Team Account Management Team Sourcing Team & Operations Team Onboarding Team Client Servicing Team Payroll Team & Account Team Compliance & Legal Team System Sales CRM ERP ATS Job Portals, Social Media, Reference, Market Place Mobile App Based Technologies Bot Based Attendance Collection Client Portal, Payrolling tools EPFO Portal, eKYC, 115 MAY 2020How Technology is Transforming the Workforce
  • Setting Up of PMO Team for Tech Deployment and Adoption at Staffing Companies 12 PHASE 1 CURRENT STATE ANALYSIS PHASE 2 PMO DESIGN PHASE 3 PMO DEPLOYMENT PHASE 4 PMO MAINTENANCE • Processes & tools • Methodologies • Org structures • Roles & responsibilities • Stakeholder analysis • PMO functions • Key Competencies • Areas of responsibilities • Training plan • Resource plan • IT infra • Implement processes & methodologies • Communications • Change management • Performance monitoring • Steady state operations • Handover to operations • Post-go live support Communications&OrganisationalChangeManagement 5 MAY 2020How Technology is Transforming the Workforce
  • Pool Question Do you see increase in Project Management practices being implemented post COVID to handle work from home teams? If Yes then to what percentage? a) Increase by 10% b) Increase by 20% c) Increase by 30% d) Increase by 40% + 135 MAY 2020How Technology is Transforming the Workforce
  • Building Blocks of Staffing Business Colleagues The internal workforce, consisting of all the departments and teams across the organization Partners & Government Bodies Freelance recruiters, vendor agencies, suppliers of software, L&D service providers, government regulatory bodies like EPFO, Income Tax Department, etc. Customers Small, Medium and large-sized businesses looking to scale their workforce up through Staffing, Recruitment, HR Tech & Managed Services Candidates Freshers, experienced, mid-management and leadership level professionals seeking job/career opportunities 5 MAY 2020 14How Technology is Transforming the Workforce
  • Candidate/Associate Experience – Bot-Enabled Job Search & Application Management – Digital KYC & Onboarding – Mobile Attendance – Career Services Platform – Employee Self-Service Candidate Supply Chain – Job Portal (Web & Mobile) – Campus Placement Portal – Freelancer/Sub Vendor Network Portal/App – Market Place – Talent Stock Exchange Digitization of Staffing Process – For Candidates 155 MAY 2020How Technology is Transforming the Workforce
  • The Power of Candidate Experience 165 MAY 2020How Technology is Transforming the Workforce
  • Digitization of Staffing Process – For Customers Customer Experience To Manage Demand, Candidate Shortlisting, Video Interviews, Assessments, Leaves and Attendance, Invoice Approvals, Helpdesk etc. HR Tech Integrated Services – Demographic-Focused Candidate Sourcing Platform – L&D Platform – Employee Benefits Platform – Master Services Program Tech-Enabled Services – Payroll Management – Statutory & Regulatory Compliance – Geo-Tagged Attendance Tracking – Analytics/Reporting Platform with BI & Dashboards – Managed Services Program 175 MAY 2020How Technology is Transforming the Workforce
  • Digitization of Staffing Process – For Colleagues Service Automation End to ERP to manage Demand, Sourcing, Offers, Candidate onboarding, attendance management, payroll, invoicing, collections and Candidate exit management. Productivity Tools – Sales CRM – ATS – Performance Apps – Recruiter App – Freelance Recruiter App Internal Employee Engagement – HRIS – Rewards & Benefits – L&D Tool – Health & Wellness – Tax & Money Mgmt. Tools 185 MAY 2020How Technology is Transforming the Workforce
  • ADOPTION OF NEW- AGE TECH IN HR 195 MAY 2020How Technology is Transforming the Workforce
  • “79% agree that chatbots will be an important interface to deliver quick, real-time answers to candidate or employee queries” 20 Chatbots in Recruitment 5 MAY 2020How Technology is Transforming the Workforce
  • 21 Pool Question Do you prefer BOT handling your personal hiring for next job you apply? a) Yes b) No c) May be 5 MAY 2020How Technology is Transforming the Workforce
  • Blockchain in HR 225 MAY 2020How Technology is Transforming the Workforce
  • Applications of Blockchain in HR Employee Data Security and Access • Decentralized data storage • Restricted access through tokenized permission Background Checks • Access and verify work and academic history, etc. • Eliminate chances of fraudulent applications Smart Contracts for Gig Workforce • Auto-release payments upon task completion • Protect businesses from fraudulent invoicing 235 MAY 2020How Technology is Transforming the Workforce
  • THE WORLD OF JOBS WILL CHANGE IN THE COMING YEARS 245 MAY 2020How Technology is Transforming the Workforce
  • What Makes Gig Economy the Hottest Trend in India? 255 MAY 2020How Technology is Transforming the Workforce
  • Gig Workforce is Trending • Unconventional Approach to Work by Millennials • The Rise of Start-Up Culture • Growing Demand for Contractual Workforce by MNCs • Introduction of Blockchain Payment System • Rise of Freelancing Platforms 265 MAY 2020How Technology is Transforming the Workforce
  • Uberized Recruitment – Rating-Based Hiring of Workforce 275 MAY 2020How Technology is Transforming the Workforce
  • Uberized Recruitment is in Demand 28 • Immediate deployment of flexi staff • Review and select candidate profiles (using client ratings and experience summary) • Last-minute hiring requests • Payroll and administration of flexi staff taken care by vendor • Rate the staff and add their profiles to favourites 5 MAY 2020How Technology is Transforming the Workforce
  • Post-COVID Era in Employment and Workforce Building (1 of 2) 29 Borderless Workspaces • Remote working will be the new normal • Lesser members at office • Digital workspaces to become a hot trend globally • Programs managed remotely with Project Management Standards Latest News 75% of 4.5 lakh TCS employees to permanently work from home by 2025 5 MAY 2020How Technology is Transforming the Workforce
  • Post-COVID Era in Employment and Workforce Building (2 of 2) 30 Changes in Work Culture • New ways to measure employee productivity; which will be outcome-driven not time spent • Redefinition of project management standards • Adoption of Enterprise Learning to pick up pace • Leadership skills will evolve to manage a New Breed of workers • Newer strategies to instill a sense of belonging within remote workers • Elements of TEAM, TRUST and TRANSPARENCY will take the centerstage • Need for leaner operational models 5 MAY 2020How Technology is Transforming the Workforce
  • 31 Pool Question What Percentage of your team/company will be allowed to work from anywhere post COVID come back? a) 20% b) 30% c) 40% d) 50% + 5 MAY 2020How Technology is Transforming the Workforce

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